EMOTIONAL INTELLIGENCE IN BANKING SERVICES: IMPACT ON CUSTOMER SATISFACTION AND LOYALTY

Rozokov Mukhammadaziz Mansurovich; Karimova A.М.

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Rozokov Mukhammadaziz Mansurovich Student, Samarkand Institute of Economics and Service
Karimova A.М. Doctor of Economic sciences, Associate Professor

Vol. 2 No. 5 (2024): Web of Semantics : Journal of Interdisciplinary Science

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May 31, 2024

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This article discusses the significance of emotional intelligence in the banking industry and its impact on customer experience. We also explore strategies and methods that banks can employ to develop emotional intelligence among their employees, along with practical recommendations for its enhancement.

Rozokov Mukhammadaziz Mansurovich, & Karimova A.М. (2024). EMOTIONAL INTELLIGENCE IN BANKING SERVICES: IMPACT ON CUSTOMER SATISFACTION AND LOYALTY. Web of Semantics : Journal of Interdisciplinary Science, 2(5), 520–524. Retrieved from https://web.semanticjournals.org/index.php/wos/article/view/345